Refund Policy

Last updated: May 4, 2026

1. Overview

We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be issued for products and subscriptions sold by Hans-Peter Frei / HPF Labs through our payment provider, LemonSqueezy.

2. Digital Products

Due to the nature of digital products, all sales are generally considered final once the product has been delivered or access has been granted. However, we evaluate refund requests on a case-by-case basis and may issue refunds if:

• The product was not delivered or is inaccessible due to a technical issue on our end
• The product is significantly different from its description
• You experience a technical problem that we are unable to resolve

3. Subscriptions

For subscription-based services:

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain access until then
• We do not provide prorated refunds for partial billing periods
• If you are charged after intending to cancel and can demonstrate the cancellation was attempted before the renewal date, we will issue a full refund for that charge
• Refund requests for first-time subscription charges will be considered within 14 days of the initial purchase

4. Credit Purchases

Purchased credits (top-ups) are non-refundable once any credits from the purchase have been used. If no credits have been consumed, a refund may be requested within 14 days of purchase.

5. How to Request a Refund

To request a refund, please contact us at:

hp@hpfreilabs.com

Please include:

• Your order number or the email address used for purchase
• The product or subscription in question
• The reason for your refund request

We aim to respond to refund requests within 3 business days.

6. Refund Processing

Approved refunds are processed through LemonSqueezy, our Merchant of Record. Refunds are returned to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank or payment provider.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving any issues fairly and promptly. Initiating a chargeback without first contacting us may result in account suspension.

8. Contact

If you have any questions about this Refund Policy, please contact us:

Email: hp@hpfreilabs.com
Hans-Peter Frei, Zurich, Switzerland